What to Do When Your Restaurant Is Listed on Delivery Apps Without Permission

You just discovered your restaurant is on DoorDash. You never signed up. The menu is wrong. The prices are wrong. And customers are ordering food through a platform you do not control.

This happens more than you might think. Delivery platforms sometimes add restaurants to their marketplace without the restaurant's consent, using publicly available menu data from Google, Yelp, or the restaurant's website. Here is what to do.

Why this happens

DoorDash, UberEats, and SkipTheDishes all have programs where they list restaurants that have not signed up as partners. The platform takes customer orders and sends a driver to pick up the food as a regular walk-in customer. The restaurant may not even know the order came from a delivery app.

The platforms do this because more restaurant listings means more customer choice, which drives platform growth. From the restaurant's perspective, this is a problem because:

• The menu shown is often outdated or incorrect (scraped from Google or a third-party site)
• Prices may be wrong (the platform may adjust prices without your input)
• You have no control over the customer experience after the food leaves your door
• Negative delivery reviews (cold food, long waits, wrong items) appear on the platform under your restaurant's name
• You did not consent to being listed

Step 1: Confirm which platforms have listed you

Search for your restaurant name on DoorDash, UberEats, SkipTheDishes, and any other delivery platforms active in your area. Check if your restaurant appears. If it does, note:

• Is the menu correct?
• Are the prices accurate?
• Is the restaurant listed as a "partner" or as a non-partner listing?
• Are there customer reviews on the platform?

Step 2: Request removal (if you want to be removed)

Each platform has a process for restaurants to request removal of unauthorized listings.

Be persistent. Initial responses may be slow or automated. Follow up if your request is not resolved within a week.

Step 3: Correct the listing (if you want to keep it)

Being listed on a delivery platform without your consent is frustrating, but the listing itself may be driving orders to your restaurant. Before requesting removal, consider whether the visibility is actually helping.

If you decide to keep the listing, take control of it:

• Sign up as a partner on the platform (this gives you access to the menu editor and order management)
• Correct the menu, prices, and photos
• Set your own delivery radius and hours
• Manage the customer experience through the platform's tools

The partnership does come with commission fees (15% to 30%), but you gain control over what the listing shows.

Step 4: Monitor for future unauthorized listings

New delivery platforms and aggregators appear regularly. Set a recurring reminder (monthly or quarterly) to search for your restaurant name on major delivery platforms and Google. If a new unauthorized listing appears, address it early before wrong information spreads.

Preventing incorrect menu data from spreading

The reason unauthorized listings have wrong menus is that the platforms scrape publicly available data. If your Google listing has an outdated menu, that outdated menu ends up on DoorDash. If your Yelp page has old prices, those prices show up on UberEats.

Keeping your Google Business Profile menu current and accurate reduces the chance that scraped data will be wrong. It does not prevent unauthorized listings, but it makes those listings less harmful when they appear.

EasyMenus gives you one current menu that you control. When Google scrapes your data, it finds the right information.

• How to Manage Your Menu Across DoorDash, UberEats, and SkipTheDishes
• How to Set Up Online Ordering Without Paying Platform Fees Forever
• How to Fix a Missing or Outdated Menu on Google Maps

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